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This is a
list of frequently asked questions. Please read
through these to see if your question may already be
answered here.
You may also call us at:
770▪385▪7216
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| SERVICE RELATED
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• What are your business hours?
• What makes you different from other
service companies?
• What areas do you service?
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| COMPUTER QUESTIONS
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Q:
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WHAT ARE YOUR HOURS?
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Regular business hours
are from 9:00am to 7:00pm Monday,
Tuesday, Thursday &
Friday. 9:00am to 5:00pm
Wednesdays.
Closed on Saturday & Sunday. |
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Q:
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WHAT MAKES YOU DIFFERENT FROM
OTHER SERVICE COMPANIES?
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People and Businesses around the world depend on
Computer Troubleshooters. We’re the
world’s #1 network of computer
professionals. There are many reasons our
customers call Computer Troubleshooters instead
of someone else. Here are just a few –
• We understand computers and technology
issues.
• We come to you with onsite and
professional service.
• Computer Troubleshooters care about our
customers.
• We won’t call a job complete until
the problem is resolved.
Computer Troubleshooters provides the service
and peace of mind you deserve. Call us today!
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Q:
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WHAT AREAS DO YOU SERVICE?
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We service Monroe
/ Loganville, Georgia and the surrounding
areas. If you need service out of this area,
please call (770) 385-7216 for availability
information.
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Q:
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WHY SHOULD I BE CAREFUL ABOUT
LOADING FREE SOFTWARE?
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Downloading and
installing music file sharing programs such as
Kazaa or Morpheus will install unwanted spyware
and adware. In fact, downloading the Adobe
Acrobat Reader 7.0 will, if you are not
careful, install some unwanted software as
well, namely the Yahoo Internet Explorer
Toolbar. I've seen the Yahoo Toolbar almost
bring computers to a halt. Almost all free
software you download from the internet will
have varying amounts of spyware or adware. Some
downloads can also bring Viruses and/or Worms
as well. Be careful what you download and
install!!!
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Q:
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WHAT IS A VIRUS?
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A computer virus is a
program – a piece of executable code
– that has the unique ability to
replicate. Like biological viruses, computer
viruses can spread quickly and are often
difficult to eradicate. They can attach
themselves to just about any type of file and
are spread as files that are copied and sent
from individual to individual.
In addition to replication, some computer viruses
share another commonality: a damage routine that
delivers the virus payload. While payloads may only
display messages or images, they can also destroy
files, reformat your hard drive, or cause other
damage. If the virus does not contain a damage
routine, it can cause trouble by consuming storage
space and memory, and degrading the overall
performance of your computer.
Several years ago most viruses spread primarily via
floppy disk, but the Internet has introduced new
virus distribution mechanisms. With email now used
as an essential business communication tool,
viruses are spreading faster than ever. Viruses
attached to email messages can infect an entire
enterprise in a matter of minutes, costing
companies millions of dollars annually in lost
productivity and clean-up expenses.
Viruses won't go away anytime soon: More than
60,000 have been identified, and 400 new ones are
created every month, according to the International
Computer Security Association (ICSA). With numbers
like this, it's safe to say that most
organizations will regularly encounter virus
outbreaks. No one who uses computers is immune to
viruses.
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WHAT IS A WORM?
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A worm is a computer
program that has the ability to copy itself
from machine to machine. Worms normally move
around and infect other machines through
computer networks. Using a network, a worm can
expand from a single copy incredibly quickly.
For example, the Code Red worm replicated
itself over 250,000 times in approximately nine
hours on July 19, 2001. A worm usually exploits
some sort of security hole in a piece of
software or the operating system. For example,
the Slammer worm (which caused mayhem in
January 2003) exploited a hole in
Microsoft's SQL server.
Worms use up computer time and network bandwidth
when they are replicating, and they often have some
sort of evil intent. A worm called Code Red made
huge headlines in 2001. Experts predicted that this
worm could clog the Internet so effectively that
things would completely grind to a halt.
The Code Red worm slowed down Internet traffic when
it began to replicate itself, but not nearly as
badly as predicted. Each copy of the worm scanned
the Internet for Windows NT or Windows 2000 servers
that do not have the Microsoft security patch
installed. Each time it found an unsecured server,
the worm copied itself to that server. The new copy
then scanned for other servers to infect. Depending
on the number of unsecured servers, a worm could
conceivably create hundreds of thousands of copies.
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WHAT IS A TROJAN?
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A Trojan is a piece of
code that performs unexpected or unauthorized,
often malicious, actions. The main difference
between a Trojan and a virus is the inability
to replicate. Trojans cause damage, unexpected
system behavior, and compromise the security of
systems, but do not replicate. If it
replicates, then it should be classified as a
virus.
A Trojan, coined from Greek mythology's Trojan
horse, typically comes in good packaging but has
some hidden malicious intent within its code. When
a Trojan is executed users will likely experience
unwanted system problems in operation, and
sometimes loss of valuable data.
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Q:
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HOW DO I KNOW IF I HAVE A
VIRUS?
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You must remember that
there are very many things that can go wrong
with your computer and a virus is not always to
blame.
The only way you can know whether or not your
computer is infected is by scanning your machine
with an up to date anti-virus program.
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Q:
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WHAT IS SPYWARE?
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Spyware apps sneak
onto your machine when you download many
free or shareware programs, open infected e-mails,
or click on dubious Internet pop-up ads. They
can manipulate your system, record your habits,
and steal your passwords and credit card
numbers. Depending on their degree of
aggressiveness, they can steal your privacy or
even your identity. And they can be terribly
difficult to remove.
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We use and recommend AVG Internet
Security to guard against Viruses, Spyware, Adware and Spam. Click
here or the image above to purchase or get more information. |
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